Inline edit (pencil) of issue type inconsistent

Yesterday we discovered that we can't inline edit the issue types in a project. First, we thought this a difference between JIRA Software and Service Desk.

This morning we realized, that in a different project of the same type inline editing of issue types is possible. Unfortunately we are unable to detect the cause. After a bit of researching we found out, that it's neither the permissions (same in both projects) nor the Issue Type Screen Schemes as described here: (Type field is also on the edit screen of both projects)

Does anyone have an idea what else can it be?

Thanks in advance.

1 answer

0 votes

The issue type is not really a "field" like most of the other things you find on an issue.  It's a structural item which configuration hangs off.

You can use simple edit to change the issue type, but only in certain circumstances.  Permissions don't matter here (you can either edit an issue, or not, permissions don't apply to most fields).  You are right about the inline editing - it must be on screen.  But for issue type, there is a third point - the configuration of the issues.

The issue type determines all the other fields available, and the workflow for the issue (and other config including screens).  If you change the issue type, it's possible that the fields or workflow for the issue might change, and if that happens, JIRA needs to check that the data for the issue will still fit with the config for the new type after the change.

It doesn't let you directly edit the issue type unless the configuration for the source and target type is identical, meaning using the same schemes.  If they're not, you need to use "move" to change issue type.

So, my guess is that when you are seeing "no inline edit", your issue is currently of a type that has different workflow and/or fields to the other issue types in the project.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,138 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot