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Incoming email mapping to Jira Issue

Dear all,

I am actually testing incoming email in order to create Jira ticket accordingly.

I have seen so far that the default mapping is as below :

  • Email subject => issue summary
  • Email body => issue description
  • Attached file => issue attachments

What is the way to map other fields from a potential email body  ?

Regards

1 answer

0 votes
Jack Community Leader Feb 04, 2021

you can use automation. here is an example of something I am doing using Comment but you can do similar with {{issue.description}}...

2021-02-04_10-56-51.jpg

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