Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Incoming email handler - Creating attachments on issues

Hello there

Was hoping I could get some assistance/advice on an issue I've come accross.

Ive setup an incoming email handler to update issues/tickets when replying to emails from those tickets.

After testing the email handler ive noticed the tickets are getting attachments like the below on the ticket itself

2022-08-11 11_33_30-Window.png

Ive noticed on the emails im replying back from Jira ticket, they have the Atlassian logo on it, which is jpeg, as per below:

2022-08-11 11_36_01-Window.png

Could this be reason a white jpeg is showing as an attachment?

If not anyone seen this with incoming email handlers?

Any help would be appreciated.

1 answer

Suggest an answer

Log in or Sign up to answer