We have created successfully a incoming mail handler which creates issues by sending an e-mail to the configured address.
My problem is, that the "from" address is not added to the created issue. Becasue we don't want, that users are automatically created this information is very important. Without it, the feature is currently useless for us, because we can't reply to the reporter.
You could try it with this:
Then you get the adress(es).
I recommend injecting the MessageUserProcessor in your constructor to get an ApplicationUser directly like this if your goal is to first search for a valid JIRA user or you want to further interact with the system if you found a user:
I have raised a support ticket to atlassian. They told me, that it is not possible. Only chance would be to let the mail handler create users -> which costs 7€ per received e-mail and month. So it is not an option. Or to buy a service desk license.
So, an easy technical task is not wanted for econemy reasons ;)
Thanks for the reply.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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