Incoming Mail Handler successfully created, TEST passed, no tickets created.

I set up an external email account to catch emails that will become Jira stories.

1. POP Gmail server setup, TEST passed.

2. Email handler setup as simple as possible, mail coming in, added to Project as Story, existing user as reporter. TEST passed, it said 2 messages 

 

 

 

Test Run Results

Summary:

  • 1 message read from the server.
  • 1 new issue created.
Found 1 unprocessed message(s) in the pop3s folder.
Creating issue with summary 'Yet again, trying to test...' and reporter 'steveng'
Deleting Message 'Yet again, trying to test...'


However, when I look at the GMAIL account, the emails are NOT deleted, and the JIRA tickets have NOT been created.

1 answer

This widget could not be displayed.

I'd want to read the JIRA logs for more detail on what it's doing.  You may want to turn the logging detail up as well.

Hi Nic,

Thanks for your reply.

1. I am using the hosted service, I am not sure how to check those logs (if it's even possible).

2. When I switched to using the INTERNAL POP3 service, instead of GMAIL, I got it to work, however I would prefer to use the GMAIL

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

78 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you