Incoming Mail Handler successfully created, TEST passed, no tickets created.

I set up an external email account to catch emails that will become Jira stories.

1. POP Gmail server setup, TEST passed.

2. Email handler setup as simple as possible, mail coming in, added to Project as Story, existing user as reporter. TEST passed, it said 2 messages 

 

 

 

Test Run Results

Summary:

  • 1 message read from the server.
  • 1 new issue created.
Found 1 unprocessed message(s) in the pop3s folder.
Creating issue with summary 'Yet again, trying to test...' and reporter 'steveng'
Deleting Message 'Yet again, trying to test...'


However, when I look at the GMAIL account, the emails are NOT deleted, and the JIRA tickets have NOT been created.

1 answer

0 votes

I'd want to read the JIRA logs for more detail on what it's doing.  You may want to turn the logging detail up as well.

Hi Nic,

Thanks for your reply.

1. I am using the hosted service, I am not sure how to check those logs (if it's even possible).

2. When I switched to using the INTERNAL POP3 service, instead of GMAIL, I got it to work, however I would prefer to use the GMAIL

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,129 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot