Pardon if this question seems bizarre or dopey, but I'm something of a Jira novice:
Our tickets include a unique field for customer ID numbers. Ostensibly, we can then search for issues by customer ID and tally time spent on each account.
In theory, this is great. We can easily call up a group of tasks and sub-tasks and at a glance see how much time was spent on a given account.
But when we I run an Excel report, the sheet that Jira outputs (even if I slelect "All Fields") does not include a customer ID column. My background is in digital asset management, so I am not sure what I can do (if anything) on the back-end to tell Jira to include this column on a report. Anyone out there have any suggestions?
Very quick test to get started with - is the field coming out on the issue navigator?
And a quick question - what type of field is the customer id? Is it one of the standard custom fields, or is it scripted or from another plugin or something?
Thanks for replying!
Regarding whether the CID field appears in the Issue Naviagtor: when I peform a "Search for Issues" from the Issues menu in the top nav, the CID field does appear in the body of the ticket beneath "Fix Version/s" and "Labels".
I believe the CID is scripted.
Hmm, sorry, I wasn't asking about the issue view - it was specifically the issue navigator - the problem is that if a field doesn't appear in the issue navigator, it's probably not exportable either.
I think you need to confirm that it is a scripted field and then look up how to export them from the plugin providing it. I'm not sure it's possible with some scripted fields...
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