Include Page Macro doesn't display content to an external customer

We provide access to Service Desk and Confluence for external customers and use the Include Page Macro to link an article from an internal Confluence space.

In the Service Desk/Knowledge Base/Access setting, its set to "Everyone ..can read articles".

In the Confluence space/Space Tools/Permissions, its set to "Any active user can view this space".

But the internal Confluence space (where the article is published) is only accesible to internal users. 

How do I allow external customers to access this article?

Thanks for any suggestion you have.

 

1 answer

1 votes
Thomas Schlegel Community Champion May 31, 2017

Hi Edwin,

out of the box, this is not possible. The MultiExcerpt plugin has an option to override the permissions. Look here: 

https://artemis.atlassian.net/wiki/display/CMEP/MultiExcerpt+Enhanced+Permissions

But be careful with this, you open to doors to bypass Confluence permissions with that. We use this plugin, but did not enable this function because of the possible security vulnerabilities.

Thank you Thomas! I'll look into this.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,089 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot