We provide access to Service Desk and Confluence for external customers and use the Include Page Macro to link an article from an internal Confluence space.
In the Service Desk/Knowledge Base/Access setting, its set to "Everyone ..can read articles".
In the Confluence space/Space Tools/Permissions, its set to "Any active user can view this space".
But the internal Confluence space (where the article is published) is only accesible to internal users.
How do I allow external customers to access this article?
Thanks for any suggestion you have.
out of the box, this is not possible. The MultiExcerpt plugin has an option to override the permissions. Look here:
But be careful with this, you open to doors to bypass Confluence permissions with that. We use this plugin, but did not enable this function because of the possible security vulnerabilities.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs