Include Page Macro doesn't display content to an external customer

We provide access to Service Desk and Confluence for external customers and use the Include Page Macro to link an article from an internal Confluence space.

In the Service Desk/Knowledge Base/Access setting, its set to "Everyone ..can read articles".

In the Confluence space/Space Tools/Permissions, its set to "Any active user can view this space".

But the internal Confluence space (where the article is published) is only accesible to internal users. 

How do I allow external customers to access this article?

Thanks for any suggestion you have.


1 answer

1 vote
Thomas Schlegel Community Champion May 31, 2017

Hi Edwin,

out of the box, this is not possible. The MultiExcerpt plugin has an option to override the permissions. Look here:

But be careful with this, you open to doors to bypass Confluence permissions with that. We use this plugin, but did not enable this function because of the possible security vulnerabilities.

Thank you Thomas! I'll look into this.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

535 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you