We have an issue where we don't receive tickets sent via email by inactive Atlassian users.
Mail audit log says - Failure - "Current user is not active"
Our JSD is set up so that anyone can send a request without logging in (apparently except for the inactive Atlassian users)
Is there a way to get notified when an email fails to get transferred into a ticket or when an user becomes inactive?
Thanks and kind regards,
Thanks for the reply guys!
The thing is that user is still in our system but he/she are not using Atlassian on a daily basis (like Directors, C-Level...).
In their case, their Atlassian account gets deactivate and they're not able to reach us by sending an email request.
Thanks for your reply!
The thing is that inactive users don't get notified in any way that the issue creation failed since we use a dedicated email address for the requests.
So they just send an email to our helpdesk and wait for the reply. Since the email doesn't get transferred into a ticket we never receive that request.
After a few days an inactive user contacts someone from our Helpdesk personally and then we're able to help him/her with their issue.
I just think it would be nice to at least get a notification when a user gets inactive or if his attempt to send a request fails. :)
Hi @Jeremy Blough ,
one of two ways:
i wish the system could provide notification of failures, e.g. emails and there is a request for this.
On the same note: i'm also trying to monitor the email logs for this but the logs doesnt say anything. im monitoring the logs at /var/atlassian/application-data/jira/log/atlassian-jira-incoming-mail.log (incoming mail log is currently turned on and incoming mail debug log is on as well). there is nothing in this log to indicate that the mail was sent from an inactive user
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