In Service Desk, after the customer submits a ticket, I'd like additional fields to be added to the agent view

So, I can't figure out how to get custom fields to show up in the agent's view unless they are 'hidden' fields in which case they need to already be populated by data. I feel like this has to do with the different screens and I think I have it set up correctly. The idea is that the client fills in the required fields and then more fields are added that the client doesn't see and will be filled in by agents/admins. Is this possible?

2 answers

1 accepted

This widget could not be displayed.
Jack Brickey Community Champion Jan 26, 2017

by design JIRA doesn't display fields that are blank in the Issue View screen. Once data is added they show up. 

This widget could not be displayed.

Ah, I see. When you go the edit button you can add more screens. I see. 

Thank you.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

144 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you