Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

In Service Desk, after the customer submits a ticket, I'd like additional fields to be added to the agent view

David Garfinkel
David Garfinkel January 26, 2017

So, I can't figure out how to get custom fields to show up in the agent's view unless they are 'hidden' fields in which case they need to already be populated by data. I feel like this has to do with the different screens and I think I have it set up correctly. The idea is that the client fills in the required fields and then more fields are added that the client doesn't see and will be filled in by agents/admins. Is this possible?

Answer
Watch
Like Be the first to like this
162 views

2 answers

1 accepted

0 votes
Answer accepted
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 26, 2017

by design JIRA doesn't display fields that are blank in the Issue View screen. Once data is added they show up. 

Reply
0 votes
David Garfinkel
David Garfinkel January 26, 2017

Ah, I see. When you go the edit button you can add more screens. I see. 

Thank you.

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events