In JIRA, Can i have an automatic reminder when the due date expire?

[reyes hernandez]

I'm working and I would like to know when the due date of the issues has expired. In JIRA, Can i have an automatic reminder when the due date expire?

Thanks a lot

[Andre Lehmann · Accepted solution]

Hi Reyes,

just create a filter with "resolution is empty and due due <= 0d"

than save that filter and create an abo on that.

https://confluence.atlassian.com/x/gAISCw

This is the easiest way to have a "reminder" with overdue issues.

Kind regards
André

[Nic Brough -Adaptavist-]

Andre already did! That JQL he posted will work fine (except it might be just duedate) - try typing it into the search box.

[Vera Henrichs]

Hi

This is really interesting for me, but I am not so familiar with JQL. Could you please give me the exact query for this search? That would be awesome!

Thank you!

[Vera Henrichs]

Oh yes I see now,. Indeed, it's resolution is empty and duedate <= 0d

[Vera Henrichs]

due and duedate are even both possible :-) Thank you!

[StephanieC]

There is a typing error. It should be:

resolution is empty and due <= 0d

[Vera Henrichs]

Well, I copy-pasted "resolution is empty and due due <= 0d" and it gives an error. Hence the question...

[kc_ray]

Great answer .. except I have no idea what an abo is

[Nic Brough -Adaptavist-]

Nor do I, but I use "subscriptions" to regularly send emails based on the results of filters.

[Nadir MEZIANI]

Hi,

Yes, you can develop a service using one of the scripting utilities plugin like groovy or jss or jjupin or with jelly.
In our company we use jjupin, we track the issues which the due date has expired and we send an e-mail to remember assignee or a group.

[Nic Brough -Adaptavist-]

Standard ways to do this are

1. Create a filter for "issues past due date (and still unresolved)" and subscribe to it

2. Use something like "jelly escalation" to schedule updates on the issues individually - https://confluence.atlassian.com/display/JIRA/Jelly+Escalation