Importing issues from Jira Cloud to Software, attachment error 403

Debbie Robertson September 20, 2023

I'm using the import wizard to import issues from Jira Cloud to Software. All fields are working except Attachments. I'm getting a 403 error. 

I was able to successfully import, including attachments, a few months ago. Now, I'm getting the 403 error.

1 answer

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Patricia Modispacher _appanvil_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 20, 2023

Hi @Debbie Robertson ,

a 403 error typically indicates a permissions issue. Make sure that your user account in Jira Software has the necessary permissions to access and attach files to issues. Sometimes, permissions may have changed, or your role might have been modified.

If you're using an API token for authentication, ensure that the token is still valid and has the required permissions. If it has expired or lacks the necessary permissions, you might encounter a 403 error.

Also, sometimes, network issues can result in a 403 error. Ensure that your network connection is stable and not blocking any necessary ports or protocols.

Debbie Robertson September 22, 2023

Thank you! It was a permissions issue on the project level on the Jira Cloud instance.

Darshana Dhotrikar
I'm New Here
I'm New Here
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April 17, 2024

Hi which is that permission that u set in project level

Debbie Robertson April 17, 2024

Hi, I can't remember for sure and no longer have access to our Cloud instance. I do remember it was a permission to open up to any user on the internet, or something like that. Then as soon as I finished the import, I would turn that back off and only allow users in our instance.

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