Importing issues containing empty fields

[Mario Molinari]

When importing issues in Jira from a csv file, is there a way to enter an empty value in a field that has a non-empty default value?

[Ashish Bijlwan · Accepted solution]

Hi @Mario Molinari 

Welcome to Atlassian Community!

Could you please check and confirm if there is any Jira Automation or Workflow Post- function applied to set the default value to the field Risk if it is empty after the issue creation. Because if it is the case, then even you leave the field empty in the CSV and import it Automation will set the default value to the field.

Also, None is not a value that is added to the Risk field value, it's a system string which represent the field blank until you select any value from the list.

Regards,
Ashish

[Mario Molinari]

Hi @Ashish Bijlwan

thanks for your answer.

I believe that you have captured the matter of the question. I don't know the details of how these tickets are created, but probably the situation is the one that you described. So, unless someone points to some smarter solution, I'll create the tickets with the wrong value and then fix them with a bulk operation.

Then I'll possibly create a support ticket to have the default changed,

Thanks for your help anyway,

Mario

[sanam malleswari]

Hi @Mario Molinari

you can edit the CSV file data as you required and later you can import.
replacing non-empty default values by using empty value in CSV file and later import into Jira. This approach will work.

[Mario Molinari]

Hi @sanam malleswari
thanks for your answer, but I don't understand it.
Let me reformulate my question.
I have a CSV file that I'd like to use to create a number of issues in Jira.
One of this issues is a field Risk. This field has a fixed number of values that it can assume, and one of this values is "None" (which means that the field is empty), while another one is "Not evaluated", which is the default.
If I try to put in the CSV file the string "None", the validator says that it is not a valid value.
If I leave the field empty in the CSV file, it gets filled with the default value.
I'm looking for a way to have that field left empty in creation.
Thanks again,
Mario