Importing From CSV - More Formatting Questions

Steven Cinquegrana
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January 9, 2024

I've seen several questions on how to import from CSV and retain or enforce formatting in, say, the Description or Acceptance Criteria field but none seem to work as expected.

For example, there are various suggestions of how to bold a title in Description (note that I uncheck Map field value as recommended elsewhere):

1. Use markdown, eg **BOLD**. This ends up as *BOLD* when imported. (Using single asterisks produces italic, eg BOLD.)

2. Using markup, eg <b>BOLD</b>. This ends up as <b>BOLD</b>

This all seems to be unnecessarily complicated, not to mention confusing (and just plain broken as far as I can tell).

Would someone from Atlassian please post - or link to - a definitive guide to formatting imported CSV tasks into Jira?

Cheers and thanks.

3 answers

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Joachim Lund
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April 18, 2024

This text in the CSV works for me ( Imports Bold-text between the **, "Italic text" between the _ _ and "Bullets" after the   -

-------------------------------

*Text*

Text

- Text

- Text

_Text_

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Rilwan Ahmed
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January 9, 2024

Hi @Steven Cinquegrana ,

Welcome to the community !!

If the texts are formatted in source jira, and you export the tickets and then the import to destination jira without any modification to csv file, the tickets will have same format as in source. 

Official markdown syntax are mentioned in https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/

What I observed is, in the exported file, the bold has single * at the start and end , but document says to use double ** for bold. And only Double ** works in description and other text fields in jira view. 

Jira description field screenshot:

image.png

Text in exported csv file for description field:

"*Bold*
 
_Italics_
 
*_Bold Italics_*"

You can contact the Atlassian support through in https://support.atlassian.com/contact/

0 votes
David Bakkers
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January 9, 2024

Hello @Steven Cinquegrana 

I cannot replicate those formatting importation problem you describe.

Use markdown, eg **BOLD**. This ends up as *BOLD* when imported. (Using single asterisks produces italic, eg BOLD.)

Words should be wrapped with single asterixes (*word*) to come in as bold (word) and words should be wrapped with underscores (_word_) to come in as italic (word)

Using markup, eg <b>BOLD</b>. This ends up as <b>BOLD</b>

That's never going to work, since HTML format codes are not markdown.

If you follow the markup formatting as per the Text Notation documentation, which is the source of truth, you should get properly formatted text imported, exactly as described.

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