Import Incidents and Service Requests from a Service desk system in to Jira SD.

Is a Jira 'issue' analgous to a Jira SD Incident? So the document at https://confluence.atlassian.com/adminjiraserver071/importing-data-from-csv-802592885.html relevant to my requirement?

thanks

1 answer

yes it is. Analogous and relevant. Just watch out for Organizations, Request Types on Cloud. You need a support call to find the UUID of the request type and the ID of the Organization(s)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,425 views 15 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you