Import: How do I map 'Issue Key', 'Status', and 'Resolution' in CSV to Jira?

I have the below CSV in a file, and I want to preserve the values of 'Issue Key', 'Status' and 'Resolution' when I import. How do I do that?  I can't find a way to map 'Issue Key', 'Status' or 'Resolution' into JIRA without JIRA automatically assigning a new 'Issue Key', 'Status' is 'TO DO', and 'Resolution' to 'Unresolved'.  I'm using 'atlassian-jira-software-7.3.1-standalone'


Issue Key,Component,Fix Versions,Layer,Summary,Description,Assignee,Reporter,Issue Type,Priority,Status,Resolution
ABC-140,aws,201701,Presentation,foobar,foobar,user1,user1,Discrepancy,Medium,In Progress,Unresolved
ABC-139,web portal,201701,Logic,bar,bar,user1,user1,Requirement,Low,Done,Completed

It's this problem and the 'Solution' doesn't work


3 answers

2 votes
Tarun Sapra Community Champion Feb 22, 2017

Hi @Haisam Ido,

There are two ways to import CSV in JIRA

1) Under the issues section - "Import issues from CSV"

2) Under external system import (requires admin rights)

If you use the second option(admin rights) you will see fields like Status, Assignee, Resolution etc which are not available if you try to import  via the first option.

Similar question here -

Hi @Tarun Sapra,

I am using the second option, and I do see the Assignee option, but not Resolution or Status... Do you know why this could be happening?

0 votes

Status and resolution must exist in JIRA for you to be able to map them. 

Have you got Rejected and Completed resolutions in Admin -> Resolutions?  And the three status under admin -> status?

For status, the status must also be used by workflows for the issue types you have mapped for the issues

Key will not be imported, it is generated by JIRA according to the project you are importing it into.  If you specifiy and map a key in an import, then the import is treated as an update to an existing issue.

Yes they all exist. I think you misunderstood my question.

My question is about the lack of ability to map (via the dropdown) from my CSV's  'Issue Key', 'Status', and 'Resolution'. to JIRA's 'Issue Key', 'Status', and 'Resolution'.

Sorry, I guess I don't understand what you mean by "map".

I can import CSV using the fields just fine.

I have same problem.  I would like to update existing Jira tickets with values in a CSV file, but it is not possible to map the Issue Key (though in the atlassian documentation, it is mentioned it is possible:

Are you using the project level importer or the full CSV importer?

I now used the full CSV importer in the admin module and problem solved indeed (thanks to Tarun Sapra below).

It would be great if documentation at least mentions this issue...Saves quite some time in investigation.




Hi Alec,

Could you please, accept/upvote the answer if it works for you now.



+1 Alec - long story short, you cannot update issues using the "Import Issues from CSV" under the Issue menu if you're not a since you cannot map the key field. Basically you can only create new issues using that function.  The documentation needs to be updated, and I would recommend adding this ability via the "Import Issues from CSV" routine. 

Some answwer for this issue?


I can't import issue Resolution field, there is not this field to map during import wizard.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,095 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you