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Images missing for cloned issues

Hello, the images on Issue description are missing when I clone a Jira Issue, check the screenshots below. Am I missing something? Or is this a bug?

Original issue

description-with-inline-image.pngCloned Issue:inline-image-missing-from-cloned.png

1 answer

1 accepted

3 votes
Answer accepted

Hi Danilo,

Thank you for reporting this issue to us, I was able to replicate the same behaviour on my test instance and validated that it only happens when using the new issue view.
Based on that, I created a bug for our dev team to check:
Please, click on vote and watch to receive updates.


I'm experiencing a similar issue. This may technically be a feature request but feels like a bug.

I have JIRA automation to set up a clone of a JIRA from our discovery board to our development board under a condition.

2020-05-01 at 11.42 AM.png

Attached images do not load. Retry does not load them. Looking at the documentation, it seems cloned issues are not expected to have working attachments/images. For my workflow, not having images on clones takes away the value of cloning.

Same experience as both of these above cases.

It is very annoying. Beside, also when exporting to the word, it still does not load the images, rather provides the link. Annoying.

Hello Angélica,

Is there an expected resolution time for this issue?

Hello @ajeer.mooppantakath,

Welcome to Community!

We still don't know when it will be fixed. I see that you added a comment asking for an update on the bug and also, someone from Atlassian added an internal comment asking for an update. 

Checking internally, I see that they are already talking about rolling out a fix for this bug, so let's wait for a few days to check if they will add an update on the bug ticket.

If they don't, I'll ask them again next week.


The issue is not yet fixed and is really annoying. It has been open for 5 months. Kindly expedite the bug fix.

I sent a message to our devs again and they said that it's a long term backlog. They will fix but it's planned for farther in the future.

The workaround, for now, is to go to the old view and append some text on the description and then go back to the new view. The steps are mentioned in this comment.

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