It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Images in JIRA notification emails are not loading when sent to gmail Edited

As you can see, the images display that broken image icon instead of actual pictures when a notification email comes through.

99% of users use Gmail to view images.

Anyone know where to begin?

Any help would be much appreciated 

1 answer

0 votes

Hello Jonathan,

Sorry to hear you are facing this problem.

Per the screenshot you provided, it seems that all the images not properly rendered in the e-mail notifications are embedded in an issue comment. Have I understood it correctly?

If that's the case, I believe your instance might be impacted by the following bug:

Wiki markup embedded images are not shown in email notifications

As you can see in the bug description, the three main causes for the images not rendering properly are:

  • the user viewing the email message is not logged in, as described in the knowledge base article: Images not showing in Jira email notifications 
  • the user's email client doesn't allow to set up a session in Jira for authentication purposes
  • the configured outgoing mail server caches images, but is unable to authorize in Jira, and caches the 403 responses (e.g. when Gmail with the default settings is used as the outgoing mail server)

That being said, I suggest you vote and watch the bug to receive notifications about any updates on the change of that behavior.

Let me know if you have any questions.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

375 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you