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Images in JIRA notification emails are not loading when sent to gmail Edited

https://imgur.com/a/56roGjJ

As you can see, the images display that broken image icon instead of actual pictures when a notification email comes through.

99% of users use Gmail to view images.

Anyone know where to begin?

Any help would be much appreciated 

1 answer

0 votes

Hello Jonathan,

Sorry to hear you are facing this problem.

Per the screenshot you provided, it seems that all the images not properly rendered in the e-mail notifications are embedded in an issue comment. Have I understood it correctly?

If that's the case, I believe your instance might be impacted by the following bug:

Wiki markup embedded images are not shown in email notifications

As you can see in the bug description, the three main causes for the images not rendering properly are:

  • the user viewing the email message is not logged in, as described in the knowledge base article: Images not showing in Jira email notifications 
  • the user's email client doesn't allow to set up a session in Jira for authentication purposes
  • the configured outgoing mail server caches images, but is unable to authorize in Jira, and caches the 403 responses (e.g. when Gmail with the default settings is used as the outgoing mail server)

That being said, I suggest you vote and watch the bug to receive notifications about any updates on the change of that behavior.

Let me know if you have any questions.

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