I believe this documentation covers the details – https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html
Again, the Transition on Comment rule should be set up automatically – If you've changed the Workflow you may need to indicate which statuses it should respond to.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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