I believe this documentation covers the details – https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html
Again, the Transition on Comment rule should be set up automatically – If you've changed the Workflow you may need to indicate which statuses it should respond to.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot