ITSM ticket to task on JIRA PM

srinivas rao May 15, 2023

ITSM ticket to task on JIRA PM

 

When i raise ticket on JIRA ITSM it should create a task in JIRA PM board 

2 answers

1 vote
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 15, 2023

Hi @srinivas rao , I am not sure I fully understand your question. Could you please explain your use case more completely?

srinivas rao May 15, 2023

Dear Jack

we use JIRA ITSM for tracking issues and service requests and change requests which can be identified as type. Now when we raise a service request with certain elements that should be raised as task in JIRA PM board.

 

I tried using automation from JIRA ITSM when issue created if issue is service request call webhook. ( I am not sure how to push this request to JIRA PM as task trough webhook)

srinivas rao May 15, 2023

Sir please help me 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2023

I can give you an example using Automation for Jira if you happen to have that addon for server. If you do have that and have attempted the rule please share so I have a place to start.

0 votes
srinivas rao May 17, 2023

Where is the response

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