We have HelpDesk sending ticket to mail handler. Some times, HD sends same ticket 3,4 times. Which are created as duplicate tickets in JIRA.
I would like to compare new "summary"(JIRA issue field) field(HelpDesk ticket#) with existing fields in workflow function.
If it's same, I would like to delete the issue as it's created. So, only first time it creates issues not after that.
Thanks for you help..
No, there doesn't exist a JQL which will help you. But there exists a plugin (SuggestiMate for JIRA) on the market place which helps you to find duplicates: https://marketplace.atlassian.com/plugins/com.suggestimate
Please check also this interesting articles:
I hope this will help you!
We ended up getting the Suggestimate plugin which works really well. The nice thing about the plugin is that while you're creating it, before you submit, it shows you possible dupe summaries.
The field they use can be added to other screens as well so even on old issues when you're grooming your backlog you can see possible dupes.
You could do all of that in code but then you have to maintain that code yourself so every upgrade will mean you having to work on it, this is why we bought the plugin.
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