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I want to delete user from jira

I want to delete a user from jira but it is showing below mentioned error

Cannot deactivate user because they are currently the project lead on these projects: DPI, EBD, EK, MWM, MWH, PA, RP, RPB, RPD, VOB, WHR.

I tried to deactivate him but it is showing same error as mentioned above.Kindly revert as soon as possible.


2 answers

3 votes
Joe Pitt Community Leader Oct 11, 2019

Do not delete users

Users should be made inactive not deleted. JIRA uses a pointer to the user’s DB entry to display user information. If you delete a user when you open a JIRA issue the user worked on anywhere the user that would be displayed will cause a SQL error. Even if the user never logged on or were assigned a ticket the history of the ticket will get an error when you display it.

You need to remove them from the their roles first

Jack Community Leader Oct 11, 2019

Agree. It is so much easer to deactivate a user than trying to decouple them from all the projects and issues.

Like Nic Brough _Adaptavist_ likes this

I agree with @Joe Pitt 

The best way to deal with inactive Users is to deactivate them so you can seek this information later. 

Like Nic Brough _Adaptavist_ likes this

I agree too, with all three comments above. 

The reason Jira is refusing to delete them is that they are associated with data that matters.  If you absolutely must delete a user instead of just deactivating them, then you must move their responsibilities first.

2 votes

As long as you have issues or projects associated with a user you will not be able to delete that user. Best practice is to not delete the user but to set that user as inactive, this means that you retain the data and will not utilize a license for that inactive user. 

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