I want to cancel the premium

Nymisha
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April 16, 2024

I have got the email that I was subscribed succesfully for the free premium trial. But I did it bymistake. I dont want to pay for it. How can I reverse it

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John Funk
Community Leader
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April 16, 2024

Hi Nymisha - Welcome to the Atlassian Community!

Go to Settings > User Management > Billing

Then click on the Manage link beside Jira Software

On the ensuing page, click on Change plan. 

There you can switch to Free or Standard (still a fee for this one). 

baraa sawan
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July 25, 2024

It is a shame that a reputable company like yours has put us in the paid version and sent us an email stating that we requested the paid version, which is absolutely not true. I did not request the paid version

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John Funk
Community Leader
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July 25, 2024

@baraa sawan  - I do not work for Atlassian and have not sent you anything.  :-)

1 vote
Answer accepted
Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 16, 2024

Hi @Nymisha 

Welcome to the Atlassian Community!

To cancel a subscription for a product or paid app:

  1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

  2. Select Subscriptions, find the subscription you want to cancel, and select Manage.

  3. Select more actions > Cancel subscription, then review and confirm your cancellation.

You can read more about it here.

0 votes
Nallib Tala May 30, 2024

the same for me. I think it was not very clear. Suddenly I got that email

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