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I want to be able to view closed issues in the new plan mode

In the classic boards, we could filter open vs. closed issues so we could see both. In the new board, there is no way to view older, closed issues (even with the use of filters).

We would like to view closed issues in the new board to organize them into epics appropriately.

8 answers

1 accepted

3 votes
Answer accepted

Actually, I was able to get this working after all.

You just have to change the column layouts in the new board.


Click Agile > Manage Boards > Find the board and go to configure > Columns > Then put "Resolved" or "Closed" status in the first column.

This will make resolved issues reappear in the backlog!

In addition, to open closed epics and view them on the board, you'll want to search for the "Epic Status" field and set them from "Closed" to "To Do". This should show the closed epics on the new boards (then you can "Mark as Done" to get them out of the way again)

is it possible to show old previous completed stories in the board ? Just a section to view completed items?

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^ In case anyone comes across this query, Murilo's query covers the stories also. You would need to move Done statuses out of the last column for this to work - not ideal if you want to see work flowing across the board.

I would advise using an alternative visualisation for "Done" stories - a Kanban Board for Done issues, a Dashboard, a simple Issue Filter or even - a Confluence page :)

Ste

Agree, need to see Closed issues on my board!

Boards have been completely rebuilt since this conversation ended 5 years ago.  If you want to see closed issues on your board now, you can.  Just configure it so that it does not hide them.,

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Hi @Nic Brough {Adaptavist}are you able to elaborate how we can achieve this? I can't find a simple way to toggle it in the board settings. 

Are you referring to the board filter? Because I've attempted changing it to show all issues, this does not reflect on the board.. and it still shows only the open issues.

Yes, a board will display what the filter says.

Click "Board" -> "Configure"

Make sure you are on the General tab on the left.

At the bottom of the screen, you will see "Hide completed issues older than"

Select "Show All"

kanban board.PNG

Hello, in Next Gen projects, are these options available?

I can't find them.


BR,

Zhou

No, those boards are totally different.

Hi,

 

This is really frustrating. After I finish the sprint, I can't find out the completed issues anymore. Looks like the Next Gen project introduces some unstability to the board.

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So how can I find archived issues in a next-gen board? It can be extremely useful to find older tasks for documentation purposes...

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Screenshot from 2019-01-22 14-03-37.pngthe magnifier icon in the left hand of the dashboard will do the trick @Karl Mathias Moberg

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Hello, I am trying to follow the instructions for this topic -- I wanted to remove the filter on closed tickets the portions  "Kanban board sub-filter" and "Hide completed issues older than..."  are not available in my Jira cloud version.  Could someone help?

 Viewing closed tickets.PNG

The only way I've found to see completed tasks/issues on a next gen board is to create a new state beyond the complete state and just never put an issue in there.  Yes this is a complete hack and yes Atlassian should fix this because tasks / issues just disappear and it looks like a bug.

You can also go to roadmap, click on the epic/sprint and then see the tasks in it but then why go to the board.

If Atlassian thinks completed tasks should be removed from the board they should have a setting "Remove completed tasks from the board yes/no".  I would bet it is never set to yes because why have a completed column if things just get deleted from it.

Yes, this design decision is a complete catastrophe from Atlassian.

 

They should NEVER decide such important features without their customers and they should make all important facets configurable.

+1 Need an option to see closed items on the board. 

Same issue here. 

My current 'hack' to reopen or revisit closed tickets: change the URL to open the ticket directly. Strange thing is: there is a fully developed layout for closed tickets and a default flow to reopen them (stating why and to which state you want to reopen).

0 votes
Ahmad Danial Atlassian Team Feb 06, 2013

Hey there, Murilo.

As far as I am concerned, you are not able to view Closed issues in the Rapid Board unlike the Classic Boards. Perhaps this can be considered as a feature request in the future release of GreenHopper. It is the expected behavior for now as the board is catered to show issues that are not in the Closed status (Backlog, Sprint).

Warm regards,

Danial

@atlassianteam, any update on this issue for the next gen projects? All the closed items are appearing in my back log.

There doesn't seem to be a way to view Done issues on the Scrum boards at all.

(a complete clusterfsck from Atlassian)

We work on atlassian.net and we have been migrated to the next gen boards.

Now, puff, important functionality is gone and we cannot view the completed issues on the Scrum boards.

The only way to view them is to go to a completely different view and search them in the issue list (ultra-slow and extra inconvenient)

I have no idea why Atlassian would remove such an important feature one-sidedly.

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