I want to automate to pre-populate an issue field at create

Ken Parry May 15, 2024

I would like to use automation to pre-populate fields in an issue when it is created. That is when the user selects the issue type, prior to displaying the field can be prepopulated. I can use the "Create' trigger, but that seems to only be triggered when the user "Saves" a newly created issue and I do not want to populate fields at that time.

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 15, 2024

Hi @Ken Parry , are you saying that you want to pre-populate fields in the Create screen during the create process based upon user selection? If so you will need to consider an addon app. As you likely know, you can have field config schemes and associate to issue types and you could have default values for various custom fields. But I don't thing that aligns with your ask.

Ken Parry May 15, 2024

Thanks Yes  I want a trigger that works when the user selects a specific issue type in the Create Issue screen. 

Suggest an answer

Log in or Sign up to answer