I was getting a new user in Confluence, and I logged in as that user. Now, the link to switch back will not work and I am locked out of my admin account.
I had the same issue, using Chrome as my browser - it seemed I was still logged in as the other user.
I closed all tabs where she was showing as the logged in user checked the setting in a tab where I was showing as the logged in user before I had logged in as her, but this then showed her as the logged in user.
I used Ctrl+F5 to refresh the page and then saw myself as the logged in user again.
This seemed to resolve the issue.
You should see a switch back as you move from screen to screen. If not simply logout by clicking the avatar and log back in.
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That is how it used to work for me, which is why I was surprised that it appeared to not be working today. I've had no further issues since I refreshed the browser page with Ctrl+F5, perhaps F5 would have worked as well.
I'm not sure if it's a change on our end, but now if I select to be logged in as another user, there is a message that they will receive an email. It's been a while since I've tried this, but that is new to me too.
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Yes the user is made aware. It has been that way for a long time now.
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Hi Kari,
so it may be that in fact you have switched back. There was (is?) a known bug where the reminder to switch back falsely continues to display. Can you verify that you are indeed not logged in as yourself after switching?
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Hi Jack - Indeed, after clearing my browser cache and still getting this message, and after being unable to log into my personal Confluence site because I am still impersonating Fred, I am certain that I did not revert back to my own profile.
I ended up clearing my browser cache for the past 2 days, restarting my system, and then logging back into the Jira site. This fixed it temporarily.
Thank you, Kari
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So glad you posted this, Kari. I have logged into Jira as other users without issue, but the first time I did this in Confluence, I had the same issue that you described. My profile was showing my info, but I had the other user's picture and access in Confluence and Jira. All of my admin priverledges were gone, even for my own project. Even when I logged out and back in again, the issue persisted.
I did what you suggested, logged out, cleared my cache, then logged in and it's working so far.
Thanks!
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