When my account was created for Atlassian cloud - I was assigned a username and I set a password against that. WHen I try logging in JIRA or Atlassian, it asks me for email (vs username) and password. My login does not work and upon requesting a new password, I get the message that my account does not exist against the email address
Am I using the incorrect link to login? I should be asked for username vs email
Atlassian recently migrated some instances to use Atlassian Account which requires login with e-mail address instead of username.
The message informing that you don’t have an account means that you don’t have an Atlassian Account yet. In this case, you need to sign up to an Atlassian Account then, you will be able to login in your JIRA.
To do that follow the steps below:
Hope it helps.
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