I need to create a User Access Tracker for a diversity of systems

Isaac Mota January 23, 2025

 

We need to create a User Access Tracker for a diversity of systems. How can I get this accomplished in Jira?

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Noah Leu
Community Leader
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January 23, 2025

Hey @Isaac Mota , 

could you lead us a little bit more through the idea of what needs to get tracked in regards to the access? I am not sure if you imagine to track Logins, Project Access, User permission access or something else. 

Best regards

Noah

Isaac Mota January 23, 2025

Hi @Noah Leu  - 

I need to track the user and the application, including the assigned access level or role. This must be tied together with the documentation of who approved that request to provision the user. Ultimately, I need to keep this history for all my users in a report or table that I can query/extract for management or audits.

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Atlass Monster
Banned
January 23, 2025

Asset management in Jira Service Management could work. It allows you to keep track of assets and other things: https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/asset-and-configuration-management#how-it-works

 

Isaac Mota January 23, 2025

Hi @Atlass Monster  - Thank you for the help. Would I be able to document systems instead of hardware to track the level of access or the user type? 

Atlass Monster
Banned
January 28, 2025

Hi, sorry for the late response. 

I won't be able to achieve all you need, since the system is not intended for your use case. But you should be able to create your own structure and relations and keep track of some things like which user owns what or have access to what. 

Inside a ticket you can include asset links and thus know more information like who requested access to a resource in your asset list.

I personally didn't have pleasure to learn the full capability of the Asset management, but Atlassian have written some pdfs on the topic. 

https://www.atlassian.com/whitepapers/it-asset-and-service-configuration-management-in-jira-service-management

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