I need some positive energy and advice on how shall I continue my career

[Dan Koh]

I had been working as JIRA support role for the past 7 years, currently am a senior support for Atlassian suite. I felt like reached a bottleneck in my career where my job was keep repeating same task handling almost same customer's requests. 

I don't hate them, in fact I love those crazy stupid customization idea user requested. I do enjoy the feeling where I am able to provide a customized solution to my users and they are happy with it. But, I am just felt a bit lost, I can't imagine how I can be in better version of me in another 5 years time. 

I need some positive energy and advice on how shall I continue my career. 

[Carla Ann Rowland]

I have been working with Atlassian products since Jira 6.0 and pre JSM; when I reached a point that it got to be too repetitive I did the following to bolster my love for the tool --- apply to your situation as you see fit -- not all required:

• when I learned the tool I focused a lot when I first learned so now I am I make sure I turn it off after work (or I try to) and focus on helping others via this community and I am local ACE leader. 
  • Start attending a ACE (user group) event. Be around fellow Atlassian product users for a hour enjoy the camaraderie. 
  • helping others learning the functions of the tool is satisfying and I let their enthusiasm rub off on me.
• I changed my focus to a sister product and brushed up on those skills.  I changed from working as developer in Jira (pre-JSM)  to writing reports in Confluence, this was a position change. Currently I am an Admin so to break up the routine I go explore a new Confluence macro or Asset report

I hope this helps. 

[Walter Buggenhout]

Hi @Dan Koh,

I am not a psychologist, not an HR consultant, but I do recognise when people struggle with their work, the environment they are in, an energy drain, ... it is never a bad idea to take a (virtual or real) step back and have a look at what makes you feel bad. And on the flip side: also what makes you feel good.

It seems you're already trying to do that. You mention some of the things you really like as well as some of the things that seem to be causing that energy drain.

I'd recommend to try and find out where the energy drain is coming from and what really gives you that energy boost. Many factors may be an influence: it may be the work itself that you're doing, it may be an experience with an annoying customer, maybe the relationship with the people you work with, your company culture, ... has changed.

If you think you can still thrive in your current role and/or be happy where you are, don't be afraid to talk about your struggles within your current company and see if there's room / willingness to address things (together). That can turn out good or bad, but probably at least create clarity. If your sentiment is a sign that you are up for a new challenge, there is a world of opportunity - maybe inside, maybe outside your company. Your experience dealing with actual user questions, challenges, ... must have built you a great skill set - both in terms of tools as around human interaction. I'm sure you should be able to leverage that to find out what you really love to do and a place that supports you in doing so.

Hope this helps!