the cloud instances have a very different architecture to the server instances. There we have to use the public REST-APIs provided by Atlassian and do the calculation on our servers. For the calculation of a lot issues and fields this approach is not very high-performance. Another way could be to store all the relevant data on our systems, but you don't want that we do this
Hope this helps!
If you have any further questions please do net hesitate to contact me directly at j.riedinger [at] decadis.de
we just released a new version of our add-on for JIRA Cloud.
Try it out! Give us feedback!
It's a little bit different then the server version.
Have a nice day!
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