I'm using JIRA as an project intake tool. What is an efficient work flow?

[Moylan, Susannah]

I want to use JIRA as the tool for project intake.  When projects are assigned to my team, I want to create an EPIC as the base and issue tickets to track the tasks during the project life cycle.

I'll be collaborating with a number of outside teams for these projects.  I'm not sure the best way to track the tasks going outside my team.  The outside teams have their own JIRA process to track their work for my projects. I'm not interested in tracking their tasks in detail but want to be able keep tabs on their progress without asking for updates all the time.  

Any suggestions? 

Thanks! 

[Moylan, Susannah · Accepted solution]

Hi.  Thanks.  I think option one would be the best option for me.  I would be raising a ticket on my board to assign the task to them so I can link any task they create in my request task.

Regarding automation, I want to do that.  Any suggestions on training videos for me as I'm new to the technical side of JIRA.

Thanks!  

Susannah 

[Trudy Claspill]

When I used Google to do an internet search for "jira cloud automation training videos" I found that there are several videos on YouTube. I have not watched any of them so I don't have any specific recommendations.

[Moylan, Susannah]

Thanks!  I will check them out.

[Trudy Claspill · Accepted solution]

Hello @Moylan, Susannah 

Welcome to the community.

Do you have permission to see the issues in those other projects that belong to outside teams? If so, then you could create an issue in your own project for that task and link it to the issue in the other team's project. You could set up automation that would pull changes from the other team's issue and make updates to your own issue.

Another possibility would be to keep a filter that will retrieve those issues that are in other teams' projects. You might either keep an explicit list of those issues in your filter, or you might be able to negotiate with those other teams to add some flag or custom field to their issues that you could search for to identify it as an issue you want to watch.