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I'm not receiving verification emails from Atlassian (bitbucket)

Norris Luong
Norris Luong
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February 28, 2023

Hi,

I've tried to set up a new account for BitBucket for my work and apparently have had the verification email sent, the email address is correct however I'm not receiving any verification emails? My spam filtering along with proofpoint haven't received anything either.

The Email is [redacted]

I've tried re-sending the email a number of times and haven't received any of them.

I'm currently using a alternative email to resolve this

Kind regards,

Norris.

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 1, 2023

Hi,

I found there was a suppression on that email address.  There was a response from the SMTP server of

2023-02-26T23:46:03.000Z 550 5.1.1 [redactedemailaddress]: Recipient address rejected: User unknown 

I have removed this suppression from our side.  That address should be able to receive messages now.

Regards,

Andy

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Norris Luong
Norris Luong
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March 1, 2023

Hey Andy,

Thank you for the help, Everything is working now. 

Kind regards,

Norris

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