I have several resolution options enabled on my project, can I select which of the resolutions wo

[Andrea Hardy]

Question about resolution notifications to clients on server/data center 

 I have several resolution options enabled on my project, can I select which of the resolutions would trigger the notification email to the client ?

For example I have the resolution "incident resolved" and "incident on watch", can I select in the settings for only "incident resolved" to receive the notification but not for "incident on watch"? 

[Mohanraj Thangamuthu · Accepted solution]

Hello, Good day. You can achieve this through the automation rule. You can create a condition to check the resolution type and then send a notification for a specific resolution.

[Andrea Hardy]

@Mohanraj ThangamuthuThank you for this answer!

[Andrea Hardy]

Hi, Thank you!! One more question..
What about editing the request resolved rule in the Customer Notifications sections? If I go about this through automation only, I lose the metrics and the feedback survey that is automatically triggered when a request is resolved. To be clear the metrics and the survey are the goal but I need it to only trigger on certain conditions.

[Andrea Hardy]

@Mohanraj Thangamuthuplease see above response. thanks!