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I have several resolution options enabled on my project, can I select which of the resolutions wo

Question about resolution notifications to clients on server/data center 

 I have several resolution options enabled on my project, can I select which of the resolutions would trigger the notification email to the client ?

For example I have the resolution "incident resolved" and "incident on watch", can I select in the settings for only "incident resolved" to receive the notification but not for "incident on watch"? 

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 24, 2023

Hello, Good day. You can achieve this through the automation rule. You can create a condition to check the resolution type and then send a notification for a specific resolution.

Hi, Thank you!! One more question..
What about editing the request resolved rule in the Customer Notifications sections? If I go about this through automation only, I lose the metrics and the feedback survey that is automatically triggered when a request is resolved. To be clear the metrics and the survey are the goal but I need it to only trigger on certain conditions.

@Mohanraj Thangamuthuplease see above response. thanks!

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