I do not see User Management under the Gear Icon

Try to add new users to a JIRA account, but I do not see User Managment under the menu, only see Applications, Projects, Issues, Addons and System.

 

Do I need to be a Site Administrator to do this, and if so, how do I become one?

 

Thanks

1 answer

1 vote
Rachel Wright Community Champion Jul 31, 2017

Hi Paul,

You need the "JIRA Administrator" application-level permission to manage users.  You don't need the additional "JIRA System Administrator" global permission.

If you're a regular application-admin, you can see your global permissions here: https://yourjiraurl.com/secure/admin/GlobalPermissions!default.jspa

Which flavor and version of JIRA are you using?  Also, are you managing user access in another application?  

In my Server version (v 7.1.1), the link is called "User management" and it's the 5th selection under the "cog" icon at the top right.  In my Cloud version however, the link is the 6th selection, under the "Settings" menu on the left.  See screenshot.  NOTE:  This is the new UI, which has not rolled out to all Cloud instances yet.

new-ui.png

Hope this helps,

Rachel Wright

Hello Rachel

When I go to that link, and click on View Users, udner jira-administrators,  I get an error:

 You do not have permission to access this page.
Please contact your Site Administrator(s) to request access.

Hello Paul,

are you using Cloud or Server (Version)?

 

/Br

Semi Kefi

I am using the online version, so I guess the cloud version.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

809 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you