I couldn't type on the Jira discription and comment areas

Kaia 홍선영 May 13, 2024

Since yesterday,  the keyboard typing has not working at all. After inserting only one letter, the cursor is disappeared.

I guess it is a side effect influenced by the yesterday update. My team is having same problems, too. It is making a lot of troubles while cooperating among team members.

Please fix the issue rapidly and share the resolve result.

Thank you.

스크린샷 2024-05-14 오전 9.28.57.png

4 answers

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3 votes
Answer accepted
Bo Zhao
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May 13, 2024

Hi @Kaia 홍선영 

Atlassian has acknowledged and has been working on this issue, you can track the Jira service health from the Status page - https://jira-software.status.atlassian.com/

Regards

Bo

JJ Chritton
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May 13, 2024

Hi Bo, I don't see anything relevant to the issue on the status page you shared. I'm facing the same issue as well. 

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kvrampage May 13, 2024

I get the same issue... keeps jumping around, it seems to be toggling the ALT commands? like its wanting to use the special shortcuts/ hotkeys.

 

if you start typing the letter "H" it opens up the Help panel.

If you start typing "A", it seems to want to go to the Assignee drop down

definitely buggy broken.. 14/05/2024 - 10:45 Australia time

 

please help fix asap

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JJ Chritton
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May 13, 2024

Same issue for me, I'm in Australia as well.

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Augustine Whitehouse
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May 13, 2024

I'm experiencing this issue also.

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Bo Zhao
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May 13, 2024

You would see the majority of the Jira features have the "Under Maintenance" tag, I didn't find any scheduled service maintenance reported though, but it kind of means the Atlassian team is aware of it.

I have submitted a support request myself, hope it will help draw their attention a bit further.

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Augustine Whitehouse
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May 13, 2024

Copy paste comments from notepad seems to be a reasonably painless workaround for now.

Bo Zhao
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May 13, 2024

Atlassian has officially posted the Incident on the Jira Status page, you can check out and subscribe for any further announcements - https://jira-software.status.atlassian.com/

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Emanuela Cardoso
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May 14, 2024

I am facing the same issue... After I type the first letter, the cursor disappears and I can't keep typing on the Comment section :(  

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stephen somers
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May 14, 2024

this is still happening for me, thought I was going crazy

 

0 votes
Kaia 홍선영 May 13, 2024

@Bo Zhao I just checked that the issue had been resolved. Thank you for your support. 

Have a wonderful last of the day😊

 

0 votes
Sherwin Soriano May 13, 2024

Same issue happening on our side but the workaround we can use it use notepad and put the comment in there and copy-paste in JIRA... that works on our side.

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