I cannot finish importing tickets from csv file

[Peng Zhang]

the web is hang up in the validation and import pages,  the dev tool throws messages as follows:

GET https://secure.gravatar.com/avatar/eafd3e55c34bf8e08b2b9c2b7793b7fd?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FPZ-1.png net::ERR_CONNECTION_TIMED_OUT

Unchecked runtime.lastError: The message port closed before a response was received.

async-feedback-collector.e9d4f289e9a72c0f7f6d.8.js:311 GET https://gsntrack.atlassian.net/gateway/api/customer-context/entitlements/gsntrack.atlassian.net net::ERR_ABORTED 403

[Brant Schroeder]

@Peng Zhang If you have a lot if issues that you are importing you should try breaking them down into manageable chunks.  I would suggest starting with 200 at a time and working up by 100 until you hit a limit.  It just looks like it is failing to load all the data for review.

[Peng Zhang]

I don't have much issues to import, only 40 issues in my csv file, and there's no special characters.
I was able to import issues normally last month, but it has not been possible for the past two weeks. Every time it is stuck at the last step of importing

[Brant Schroeder]

@Peng Zhang so nothing has changed in how or what your are importing?

[Peng Zhang]

Nothing changed

[Brant Schroeder]

Are you importing any custom fields?  Do you have any rules on issue create?