Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

I cannot close a jira ticket

ANA Siurana PEREZ
ANA Siurana PEREZ
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 6, 2025

Hello,

I cannot close a jira ticket because the option is not showed. Neither it's showed "Initial" or similar...

 

 

Jira ticket.png

Answer
Watch
Like Be the first to like this
24 views

2 answers

0 votes
Vishal Biyani
Vishal Biyani
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 6, 2025

@ANA Siurana PEREZ 

There are few reasons, why you may not see the next status

  • It is possible that your userid may not have permission to transition the issue to next status
  • Some conditions are not meeting due to which transition remains hidden.

Ask your jira admin what restrictions they have placed on the transition and go from there

Reply
0 votes
Nik Surmanidze _Actonic_
Nik Surmanidze _Actonic_
Contributor
February 6, 2025

Hi!

Could you check the workflow? A workflow can indeed interfere with the ability to close a ticket, especially if the workflow is not designed correctly.

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events