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I can log into Jira but cannot log into Confluence

Chris Dikes
Chris Dikes Oct 31, 2018

I was given access to a new cloud environment. I can log into Jira without any problem, but when I switch to Confluence, it prompts me to create a new space. I am unable to access our team Confluence page. 

 

When I first logged on to Jira, I selected log in via Google instead of by email. 

I've cleared cache, history for both Chrome and Safari, quit browsers, restarted.

Please advise on next steps.

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Tyler Brown
Tyler Brown
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Oct 31, 2018

Hey Chris,

Ask your Administrator (or someone with Admin privileges on your team space) to ensure that you have access to the Confluence page.

Tyler 

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Grigory Salnikov
Grigory Salnikov
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Oct 31, 2018

Hi @Chris Dikes

I agree with @Tyler Brown. Seems like you don't have enough permissions for this space.

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Chris Dikes
Chris Dikes Oct 31, 2018

I've been told I have access to the space. 

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Grigory Salnikov
Grigory Salnikov
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Oct 31, 2018

Can you ask the person who gave you the access to make sure that your permissions are ok?

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Grigory Salnikov
Grigory Salnikov
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Nov 02, 2018

Great news :)

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Chris Dikes
Chris Dikes Nov 02, 2018

Issue resolved. Thanks

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