I can log into Jira but cannot log into Confluence

[Chris Dikes]

I was given access to a new cloud environment. I can log into Jira without any problem, but when I switch to Confluence, it prompts me to create a new space. I am unable to access our team Confluence page. 

When I first logged on to Jira, I selected log in via Google instead of by email. 

I've cleared cache, history for both Chrome and Safari, quit browsers, restarted.

Please advise on next steps.

[Tyler Brown · Accepted solution]

Hey Chris,

Ask your Administrator (or someone with Admin privileges on your team space) to ensure that you have access to the Confluence page.

Tyler 

[Grigory Salnikov · Accepted solution]

Hi @Chris Dikes

I agree with @Tyler Brown. Seems like you don't have enough permissions for this space.

[Chris Dikes]

I've been told I have access to the space. 

[Grigory Salnikov]

Can you ask the person who gave you the access to make sure that your permissions are ok?

[Grigory Salnikov]

Great news :)

[Chris Dikes]

Issue resolved. Thanks