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I am unable to access my JIRA board

Sonal Salgotra
Sonal Salgotra October 29, 2023

I am using the free version of JIRA. Out of nowhere, I started getting this message:

 

Your subscription for Atlassian Cloud hasn't been renewed. If you're a site admin, go to admin.atlassian.com View site bill to update your payment details.

 

Please guide me, what should I do

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Rilwan Ahmed
Rilwan Ahmed
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October 29, 2023

Hi @Sonal Salgotra ,

You need to navigate to https://admin.atlassian.com in order to reactivate Jira and check if you had free plan or not.  If you are unable to reactivate Jira, you should create a support ticket  in https://support.atlassian.com/contact

I see you had posted same query few days back here 

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Sonal Salgotra
Sonal Salgotra October 29, 2023

Yes @Rilwan Ahmed thank you and I created support ticket too. They are still processing my request and not got any details yet.

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