I am having trouble enabling an administrator user to add a new project

I have added the user to the administrators group, as documented here: https://confluence.atlassian.com/display/JIRASTUDIO/Adding+New+Projects

However, when they login and go to the project administration page, the "+ Add Project" button does not appear.

One of the differences that I have spotted between my user and the other user, is that they are a Google user and I am just a Jira user.

I found a page in the confluence help documentation about granting Google users admin rights (https://confluence.atlassian.com/display/JIRASTUDIO/Managing+Users+with+Google+Apps+Integration#ManagingUserswithGoogleAppsIntegration-Grantingadministrationrights), however, when logging in to Google Apps, the 'Allow USER to administer YOURDOMAIN' button as seen in the screenshot is not available. This may be a red herring, so any suggestions about how to enable a user to add a new project will be appreciated.

1 answer

1 accepted

1 vote
Bruno Rosa Atlassian Team Nov 29, 2012

Hi Ben, I'm not exactly sure why this could be happening, however as a first attempt I'd check the application access of your instance to check whether you was granted with access in all of the applications which are currently running in your environment. It's common to see this kind of behavior (can not add new projects) caused by this type of problem. For the OnDemand instances, only who has access to all applications can create projects.

Hope it helps!


Bruno Rosa

We are indeed using an OnDemand instance. That makes a lot of sense, since creating a new project will affect all applications. Granting the user access to all the applications solved the problem, thank you.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,321 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot