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I am continually logged out every few minutes

Trevor Fitzgera1
Trevor Fitzgerald September 19, 2012

Ever since the new login screen was released, every few minutes I am logged out of Jira and forced to log back in. I have cleared my browser cache and cookies, but the problem continues.

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Trevor Fitzgera1
Trevor Fitzgerald October 22, 2012

It appears this issue has been fixed for OnDemand customers. I believe the issue had something to do with the fact that we were behind load balanced servers.

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Jonathan Simonoff
Jonathan Simonoff
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October 7, 2012

This is controlled via a setting in the Tomcat xml file. See https://confluence.atlassian.com/display/JIRA/Changing+the+default+session+timeout .

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Joel Potischman
Joel Potischman
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October 7, 2012

This is happening to our team as well. Several users, mostly Chrome and Safari for Mac. There is almost no chance anyone was using IE.

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petry
petry
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September 20, 2012

Is this happening with different browsers or just with a specific one?

If you are using IE (which is the most problematic one), can you change the configuration to the default one? You can achieve this by following this post:

http://support.microsoft.com/kb/923737#letmefixit

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