I am a Jira Admin yet it says I do not have access and need to speak with a Jira Admin

When attempting certain operations, such as creating a new dashboard: Jira will refuse me access on the grounds that I do not have permissions.

I am a member of the administrators group, and the administrators group is a member of Jira Administrators.

I can do most types of admin tasks.. but a few deny me like this.
Do I have something configured incorrectly?



3 answers

1 accepted

Apparently create new dashboard requires Jira-User permission along with admin rights

0 vote

Being an admin doesn't give you all permissions. You should have Create User and Create Shared Objects global permissions to create and share dashboards, filters etc.


I had those permissions.. However apparently I was not a member of the Jira Users group. Odd since I could do all of the basic user tasks, but not some of the admin tasks.

Confirmed - it turns out you need to be a "User" to be able to share dashboards and queries, even if you are already an Administrator.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 9 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

33 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you