How we can get to know why some bot/user get rate limited

[Amol Dongare]

Hello,

One of our jira user is using a bot account to perform read operations to Jira via API, In the jira system setting the rate limit is configured for 5 requests per minute.  on 2nd Feb bot owner received the error "Rate limit Exceeded" Now as Jira admin, we need to find out why they received the rate limit error in the jira application logs, at first glance at logs we only see calls like 

2025-01-02 12:04:03,033+0000 http-nio-8080-exec-16 url: /rest/api/2/search; user

apart from that, we don't see any rate limit error in the logs, so we can find the cause and tell the user to make changes in their script. 

Thanks,

[Florian Bonniec]

Hi @Amol Dongare 

You can find all the information related to rate limit in this documentation.

Regards

[Amol Dongare]

Hi @Florian Bonniec adding the package 

com.atlassian.ratelimiting.internal.requesthandler.logging

We only see the rate limited users but how to find the exact cause of the rate limit, like on which request it blocked, which was GET or POST call

[Florian Bonniec]

Hi 

You should have header added to the response of the call that has been limited (429).

I guess X-RateLimit-Remaining is 0 when you reach the limit.