We're working on prioritizing some of our tickets but don't want to overdo it on fields that are within the tickets themselves. Our solution for the time being has been to have our support staff create a comment in the status update to let us know if this sis going to be one of their top 5 tickets. Is there a way that I can have a query go out and look for a specific phrase within a status update? Something along the lines of "status contains" or something?
Thanks in advance!
I am little bit confused when you say create a comment in Status Update.
You can run a JQL query that will check the comments in a specific project, it should look like the following:
project = "Classic Project" and comment ~ "status update"
Please let me know if you have more questions.
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