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How to we customise outbound email address in JIRA cloud?


During testing of JIRA cloud we found that issue subscribers would get emails like this:


We could never consider switching from our current ticketing solution to JIRA without bringing our own email domain with us. The out-of-the-box email experience in JIRA cloud looks somewhat unprofessional and would certainly be confusing for our customers during any transition.

This page in the JIRA documentation seems to suggest it is possible, though the settings page is empty when we try to configure Outgoing Mail. We've completed the setup of SPF and DKIM, and the domain-check tool seems happy.

Then again this page in the documentation suggests it is an arbitrarily restricted feature?

I don't understand why the option would be removed from a product designed to be used as a service desk?

If it is part of an upsell, what subscription do we need to buy if we don't want to manage infrastructure?


1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 14, 2023

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