How to use @mentions in comments left by Jira Automation?

[Erin Blomert]

Just as the above says... I have an automation that leaves a comment on a task when the status is transitioned. 

I can type out in the body of the comment  '"@user" but unfortunately the comment left by the automation does not convert this to a mention.

If it matters, I'm using the wiki markup to pull the name of the user.

[Sachin · Accepted solution]

Hello Erin,

You are right, @User isn't working, try this instead [~user] 

[Erin Blomert]

Hey, thanks for the response!

I gave it a try, and no matter what I have in the square brackets, it disregards it and @mentions "user", like so.

I've tried everything I can think of, from [~{{assignee.displayName}}]  to simply typing out the user's name and everything in between, but the result is always as shown above.

Any suggestions?

[Sachin]

I just tested it out and it worked for me,  try to mention a different user and see if it works, if not give this post a read and check if it helps!

[Sachin]

This might also help you troubleshoot your issue - Mentions and Autocomplete are not working in JIRA Cloud

[Erin Blomert]

I had to go off the comments on your second link - it worked to call the account id after the ~, then pull the account ID from the person I'm trying to mention.  For example:

[~accountid:{{assignee.accountId}}]

Seems a bit unnecessary, but it worked.

Thanks!

[Nick Burgess]

Hello, I tried this and it seems to work great for me. [{{ currentUser | userInfo("displayName") }}|~accountid:{{ currentUser._accountId }}] 

I used this in a post function to notify the current user of an automatic change in the issue.

[Mack Baczynski]

This worked for me, but the other methods above did not. Thank you! Here's my example for others interested. I was just doing a simple automated comment that would notify the issue reporter. Hopefully this is helpful.

[~accountid:{{issue.reporter}}]

This issue has entered the "Awaiting Customer Feedback" status and needs your assistance. Please work with {{issue.assignee.displayName}} to help move the case forward.