we often have the problem that we need additional information for tickets in order to continue or to set them to confirmed. Using @name is great but if the addressed person is not responding it is hard to search for such questions that have no answer yet.
I was wondering if there is a plugin or a way using a custom field to reach the followin goal:
More or less a "Needs Info" state in parallel to the workflow. I want to avoid an additional state as this messes up the workflow when it comes to getting back to the originl state. If there is a possibility to change the state in a way that the only transition back is the previous state (without connecting a copy to each state), this might be a workaround, too.
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