How to update user mail address using REST API call

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May 15, 2024

Hi Team,

We are trying to update users mail address in JIRA Cloud using REST API call. Please help us how we can do and what are the required permissions a user should have to update the email address of other users.

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Nikola Perisic
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May 15, 2024

Welcome to the community @Usha_Rani !

Sadly, as this is not possible to do the via API call, since there is only the option to get the user email address (no POST request). You need to have the organisation admin permission in order to manage the users even their email accounts. To be able to see if you are the organisation admin, you can do the following:

  1. Going to Settings and see if you have User management and Billing settings options
  2. In case you have these options, you would go to User management, find the user who needs to change their email, click on three dots and select the option and look for the option Suggest Changes - if you do not see this option, look for the Directory > Managed accounts option (this is only available if you are using the external active directory to add users such as Okta for example)
  3. If you don't have the options that were mentioned from the above, you would need to ask your organisation administrator to add you as an organisation administrator

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