I know this might be a little old, but I got a question,
I have a transition where a new project ticket is created, is there a way for me to set an automation to update the original ticket summary to
Linked ticket : Original summary?
For example if my summary is ABC and my post function created a ticket AAA-111 I would like the summary on the original ticket to show AAA-111 - ABC
Thanks
Hello @Farah S Noshirwani (法拉)
Thank you for reaching out.
Per your description, I understand you have an automation rule that creates a new issue when a transition is executed on an existing issue. Additionally to that new issue creation, you want to copy the issue key of the new issue created to the summary start of the original issue that triggered the automation, however, keeping the original summary text after the copied issue key. Is that correct?
This scenario is a little bit complicated to achieve, however, it may possible to create another automation to achieve that goal, using a link to connect both issues and smart values to reference the issue key from one issue to another. Although there are some limitations that depends on the scenario you are facing or if you use issue link for other purposes, these would be the steps to achieve this goal:
This is the background scenario of the example provided above:
Let us know if this information helps.
Hi Peter,
This is perfect and solve what I was trying to achieve. As the only link when we create the issue is the one from our transition this works.
Thanks for the assist.
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