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How to update issue Description field using Custom Listener from ScriptRunner? Edited

I have a Custom Listener from ScriptRunner for the "Work Started on Issue" event implemented like this:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.event.type.EventDispatchOption
def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

def im = ComponentAccessor.getIssueManager();
def i = event.issue
def userManager = ComponentAccessor.getUserManager();
def issueToChange = im.getIssueObject(
def user = userManager.getUserByName(

def iType =

if(iType == "Imputation"){
im.updateIssue(user, issueToChange, EventDispatchOption.DO_NOT_DISPATCH, false)

The script runs without an error when issue is set to the "in Progress" state.

In the History tab for the issue there is a record of the change made on the Description field:


But the Description field it self is empty!

Any ideas?

(It is on a local JIRA server installation version 7.8.0)




3 answers

That's odd,

Can you also try editing issue 

IssueService issueService = ComponentAccessor.getIssueService();
IssueInputParameters issueInputParameters = issueService.newIssueInputParameters(); 
issueInputParameters.setDescription("I am a new description");
UpdateValidationResult updateValidationResult = issueService.validateUpdate(user,, issueInputParameters);
if (updateValidationResult.isValid()) {
IssueResult updateResult = issueService.update(user, updateValidationResult);
if (!updateResult.isValid()) {
// Do something

as described here

Thanks for the suggestion. I did as you proposed but the results are the same.

I also tried to update the Summary field to see if this had something to do with the Description field, but that didn't update either.



Did you check your Jira index? Can there be any corruption?

Yes I checked and it all looks fine.

Sorry that I could not help. I was just curious if you've found out the root cause.

No I still haven´t figured this out :-)

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