Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to undo a solved / done ticket?

My team has a new Kanban board and 2 of our tickets were marked as solved by accident. 

I cannot see a way to mark anything as solved / done in the first place. 

Where can I mark these accidentally completed tickets as new?

3 answers

2 accepted

0 votes
Answer accepted
Joe Pitt Community Leader Apr 13, 2020

As @Monika Rani said you need to check your workflow for a transition from the done status that will CLEAR the resolution field. In some workflows it is the Reopen transition. If there isn't a transition that clears the resolution the JIRA admin needs to update the workflow

0 votes
Answer accepted

Hi @Elizabeth Guerra 

If you are not able to change the status back from "Done" to "To-DO", It depends on your workflow. May be In your workflow there is no transition for this.

Please check your workflow for the same. 

0 votes

I unintentionally clicked on "Done" button, and now I can't undo it. If this is not revertable, I must have been asked if I was sure to make it done. I can take it to another bucket but its name is still strikethrough 

Joe Pitt Community Leader Jun 17, 2022

As I and @Monika Rani said above you need a workflow option from done to another status that also clears the resolution field

I think what would be more useful is explaining the process of creating a transition that actually clears the resolution field. I'm running into the same problem. I can traverse from "Done" to "To-DO" no problem. I don't see where I can change or clear the resolution field value from "Done" to "Not Done".

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you