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How to undo a solved / done ticket?

My team has a new Kanban board and 2 of our tickets were marked as solved by accident. 

I cannot see a way to mark anything as solved / done in the first place. 

Where can I mark these accidentally completed tickets as new?

3 answers

2 accepted

0 votes
Answer accepted
Joe Pitt Community Leader Apr 13, 2020

As @Monika Rani said you need to check your workflow for a transition from the done status that will CLEAR the resolution field. In some workflows it is the Reopen transition. If there isn't a transition that clears the resolution the JIRA admin needs to update the workflow

0 votes
Answer accepted

Hi @Elizabeth Guerra 

If you are not able to change the status back from "Done" to "To-DO", It depends on your workflow. May be In your workflow there is no transition for this.

Please check your workflow for the same. 

0 votes

I unintentionally clicked on "Done" button, and now I can't undo it. If this is not revertable, I must have been asked if I was sure to make it done. I can take it to another bucket but its name is still strikethrough 

Joe Pitt Community Leader Jun 17, 2022

As I and @Monika Rani said above you need a workflow option from done to another status that also clears the resolution field

I think what would be more useful is explaining the process of creating a transition that actually clears the resolution field. I'm running into the same problem. I can traverse from "Done" to "To-DO" no problem. I don't see where I can change or clear the resolution field value from "Done" to "Not Done".

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